Commands or Data not reaching device
I enter Commands or Data and do not see any of the changes in my screen.
- The cause most often is the screen is no longer updating. Refreshing through your browser or check the refresh button near the lower left of your screen.
- From the Menu choose View / Log. See if there is any reports of “Stale” data then this is due to a slow internet connection at the user or the device. It could take several minute to update. What happens is that GRIDview is set to time out all commands after a configured time to prevent accidental movement of equipment if there is a long disconnection. See solution below.